Privacy Policy
Last updated October 22, 2026
Pipe Buddy ("we", "us") makes the Pipe Buddy app for pipe crews. This policy explains what information the app collects, how it's used, and the choices you have. In short: we collect what the app needs to work, we never sell it, and there are no ads.
What we collect
- Account information: your name, company name and email address, and your sign-in details if you use Sign in with Apple.
- Your job data: everything you enter or upload into the app, such as job names, structures, elevations, inverts, run lengths, stations, services, notes, finish parts and reports.
- Photos and files: photos you take or add in the app, and plans, submittals and cut sheets you upload to be read.
- Feedback: anything you send us through the app or by email.
- Purchase status: whether your subscription is active. Payments are handled by Apple or Stripe. We never see or store your full card number.
- Basic technical information: such as your device type, app version and error reports, used to keep the app working.
Face ID: if you turn on Face ID sign-in, the check happens on your iPhone or iPad through Apple. Your face data never leaves your device and is never sent to us.
How we use it
- To run the app: save your jobs, sync them between your devices, and share them with people you invite.
- To read the plans you upload and fill in the numbers for you to check.
- To create your reports and the pictures you choose to send.
- To handle your subscription, answer support requests and improve the app.
We do not sell your information, use it for advertising, or share it with data brokers.
Services we use
Pipe Buddy uses a small number of trusted services to run. They only get what they need to do their job:
- Supabase: stores your account, jobs and photos.
- Cloudflare: runs our website and the server that handles plan reading.
- Anthropic: the AI that reads plans, submittals and cut sheets you upload. Under Anthropic's commercial terms, the content you send is not used to train their models.
- Apple and Stripe: handle subscriptions and payments.
- Resend: sends emails from the app, such as invites and sign-in links.
Sharing inside your company
If you join a company account, the people your company gives access to (for example the office and your foreman) can see the jobs shared with them, including the numbers, photos and reports on those jobs.
How long we keep it
We keep your information while your account is open. You can delete your account at any time in the app under Settings, Account, Delete account, or by emailing us. When you do, we delete your account and job data within 30 days, except for anything we're required to keep by law (such as payment records).
Your choices
- Change your name or company in Settings.
- Ask us for a copy of your data, or ask us to correct or delete it, by emailing support@pipebuddy.app.
- Turn off Face ID sign-in at any time in Settings.
Security
Your data is sent over encrypted connections and stored with access controls. No system is perfectly secure, but we work to protect your information and will let you know if something goes wrong that affects you.
Children
Pipe Buddy is a work tool and is not meant for children under 13. We don't knowingly collect information from children under 13.
Changes to this policy
If we make important changes, we'll update the date at the top and let you know in the app or by email.
Contact
Questions about privacy: support@pipebuddy.app